9 days old

Utilities Customer Experience Director

PricewaterhouseCoopers LLC
Philadelphia, PA 19113
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PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.

Job Description
Our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Industrial Products and Services industry team provides strategy, management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. This industry vertical team includes clients within the Industrial Products and Energy, Utilities & Mining sectors.

Our Customer consultants help clients to shape their businesses through customer experiences building bridges between digital and analog, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner and employee experiences.

We use our capabilities in Experience Design, Marketing, Sales, Service, Pricing and Customer Analytics to help our clients better understand the customer, generate sustainable growth and expanded market share, and be always on in an experience economy.

Position/Program Requirements
Minimum Year(s) of Experience: 8 years of experience with a preference for experience working in Digital Marketing


Minimum Degree Required: Bachelor's degree


Knowledge Preferred:
Demonstrates thought leader-level knowledge and a proven record of success of directing execution and management of multiple, simultaneous digital strategy engagements, including delivery of personas, content strategy, user experience, optimization, analytics, social and mobile strategy, emphasizing the following:
- Providing guidance throughout activities as an account team partner and thought leader, owning the strategic direction of accounts and application of process; and,
- Establishing SOWs are followed explicitly, timelines and commitments are met for each client, all client work is conducted under a broader business or strategic context, understand the business context of the engagement. Demonstrates thought leader-level knowledge and a proven record of success in roles designing and directing research methodologies, including leveraging the following expertise to uncover patterns and themes that lead to consumer and market insights:
- Quantitative and research acumen;
- Business models and strategic marketing; and,
- Strategy process, frameworks, models and strategic marketing and solutions.


Skills Preferred:
Demonstrates thought leader-level abilities and a proven record of success as a team leader: leading teams to generate a vision, to establish direction and motivate members, as well as create an atmosphere of trust, leverage diverse views, coach staff, to encourage improvement and innovation. Demonstrates thought leader-level abilities and a proven record of success managing multiple digital marketing-related business development opportunities and/or engagements from pre-sale and initial scoping through final delivery and signoff. Demonstrates thought leader-level abilities to develop strategy; as well as write, communicate, facilitate, and present cogently; to and/or for all levels of industry audiences, clients and internal staff and management. Demonstrates thought leader-level abilities to identify and address client needs, which include the following: developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; preparing and presenting complex written and verbal materials; and defining resource requirements, project workflow, budgets, billing and collection.




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Utilities Customer Experience Director

PricewaterhouseCoopers LLC
Philadelphia, PA 19113

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Utilities Customer Experience Director

PricewaterhouseCoopers LLC
Philadelphia, PA
US

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