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Tax Technology Support Leader - Global Enterprise Tax Solutions

PricewaterhouseCoopers LLC
Albany, NY 12202
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PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

The PwC network is a global market leader in tax services.

We assist businesses, individuals, and organizations with tax strategy, planning, and compliance, while also delivering a wide range of business advisory services.

With over 32,000 tax professionals, this means that the PwC network can support our clients both locally and globally.

We have experience working with an expansive and diverse client-base, which comprises all types of businesses-multinationals, local companies, privately-owned organizations, entrepreneurs, family businesses, trusts, partnerships, and private individuals.

Job Description
Global Enterprise Tax Solutions (GETS) positions at PwC are at the forefront of the tax profession
- creating a distinctive new approach to providing managed tax services. GETS delivers top talent, technology and processes across our global network to provide an alternative tax function model that is fit for purpose today and into the future. Clients are seeing this as an innovative collaboration in response to a strategic evolution in the global market for managed tax services.

As part of PwCs GETS Technology team, our goal is to be the industry leading innovator of Technology Enabled Tax Solutions while partnering with our clients to provide maximum value and efficiency across their global tax lifecycle processes, disrupting the market, and delivering strategic commercial assets for PwC. The GETS IT team has extensive experience in a holistic suite of tax applications that support our clients the entire tax life cycle.

When a company is looking for an in-house feel for their Tax IT solutions, the team has the skills and experience to provide expertise in client engagement, seamless systems integration, and unparalleled support.

The Global Enterprise Tax Solutions (GETS) Technology Global Application Support group is responsible for managing technology support to our global customer base using our propriety web applications.

Position/Program Requirements
Minimum Year(s) of Experience: 5


Minimum Degree Required: Bachelor's degree


Certification(s) Required: CPA, Member of Bar, or one of the following;
Enrolled Agent, PhD
- Computer Science/Information Science (OR STEM Equivalent), Professional Certification in Project Management (PMP), Six Sigma Black Belt (Lean, Green, Black, Master), Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Developer (MCSD), Microsoft Certified Professional Developer, Certified Software Quality Analyst (CSQA), Certified Software Tester (CSTE), UX Certificate
- Nielson Norman Group, Certified Analytics Professional (CAP) or equivalent institutional Data Science Program, Certified Secure Software Lifecycle Professional (CSSLP), Certified Information Systems Security Professional (CISSP), Certified Developer (JAVA, SQL, SAP), Lotus Professional Certification, Certified Software Quality Analyst (QAI), Certified Software Quality Test Engineer (QAI), Masters
- Computer Science/Information Science, Oracle Certified Professional



, Professional Certification in Business Analysis, Certified Compensation Professional, Global, Remuneration Professional, Technology Specialist: Adobe Technologies, or Technology Specialist: IBM Technologies


Degree Preferred: Bachelor's degree in Management Information Systems, Computer Science, or other STEM Degree


Knowledge Preferred:

Demonstrates extensive knowledge and/or a proven record of success managing a geographically dispersed technology support team and providing support to a global customer-base, including the following areas:

- Overseeing and supervising hotline support team activities;

- Assigning support tickets when necessary;

- Diagnosing and resolving client-related problems regarding software and network applications;

- Reporting on support metrics and reviewing the work performed by the support teams;

-Testing new application releases, including partnering with technology teams to research and test new software for consideration and perform all related aspects of testing, e.g. test plan documentation; and,

- Tracking, monitoring and providing timely resolution to service and support requests and/or problems, including verifying and/or reproducing issues; analyzing large and often complicated data sets, isolating and diagnosing problems; resolving the concerns, where possible; evaluating documented resolutions; analyzing trends for ways to prevent future problems; and running through daily systems verification to establish access availability.


Skills Preferred:

Demonstrates extensive abilities and/or a proven record of success in the following areas:

- Applying critical thinking and analysis to troubleshoot and resolve complex technology issues for clients, including the review and analysis of large data sets to diagnose problems and define paths to resolution;

- Supervising teams to create an atmosphere of trust, seeking diverse views to encourage improvement and innovation, participating in various staff recruitment and retention activities, and coaching staff including providing timely meaningful written and verbal feedback;

- Managing technology support resources and related deployment schedules, including after hours calls and on-call rotations as well as work independently and in team environments;

- Training support team members and preparing associated instructional guides and related materials;

- Drafting and editing user communications and presentations to internal stakeholders, as well as replying to support tickets received; and,

- Articulating strategic and operational points of view and drive change.




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Tax Technology Support Leader - Global Enterprise Tax Solutions

PricewaterhouseCoopers LLC
Albany, NY 12202

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Tax Technology Support Leader - Global Enterprise Tax Solutions

PricewaterhouseCoopers LLC
Albany, NY
US

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