2 days old

Public Sector - Help Desk - Sr. Associate

PwC
McLean, VA 22108
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PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description
Exciting opportunities await you as a member of PwC's US IT team. Our team of technology professionals provides internal technology services and solutions that transform and achieve PwC's mission of becoming the leading technology-enabled professional services network. We enable PwC to achieve its goals by driving innovation, enhancing digital capabilities and integrating technologies to create competitive business advantages for PwC and our clients.

Field Services provides onsite support of Firm products and services to PwC partners and staff.

Manages and maintains local office enterprise IT and Infrastructure.

Position/Program Requirements
Minimum Year(s) of Experience: 2


Minimum Degree Required: High School Diploma or GED


Degree Preferred: Bachelor's degree


Knowledge Preferred:

Demonstrates thorough knowledge and/or a proven record of success in the following areas:

- Utilizing Lotus Notes databases and Microsoft Office Suite with a heightened proficiency in formatting Excel spreadsheets, creating and running queries within Access

- Organizing, planning and carrying out complex assignments, working effectively within tight deadlines and Firm schedules

- Utilizing and applying effective problem solving and negotiation; and,

- Developing and strengthening relationships outside the functional team, focusing on understanding the needs of those who depend on the team's services and those who deliver services on which the team depends; and, adapting to a rapidly changing environment.


Skills Preferred:

Demonstrates thorough abilities and/or a proven record of success in the following areas:

- Troubleshooting complex, often cross-technical questions and issues or routes to appropriate escalation group;

- Logging service requests and resolutions to call tracking database;

- Delivering exceptional customer service on every interaction; and,

- Researching problems which cannot be immediately answered; and, following up with caller until final resolution is achieved.




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Public Sector - Help Desk - Sr. Associate

PwC
McLean, VA 22108

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Public Sector - Help Desk - Sr. Associate

PwC
McLean, VA
US

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