25 days old

PMO - Demand Manager (PwC Labs)

PwC
Tampa, FL 33607
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PwC Labs is focused on standardizing, automating, delivering tools and processes and exploring emerging technologies that drive efficiency and enable our people to reimagine the possible. Process improvement, transformation, effective use of innovative technology and data & analytics, and leveraging alternative delivery solutions are key areas of focus to drive additional value for our firm.The Data Lab will provide you with the opportunity to redesign, redefine, and redeploy how PwC uses data and analytics to be a strategic asset across the enterprise. The focus is on assisting teams as they incorporate increased automation, machine learning, analytics, open source technologies into their processes to deliver better quality output and contribute more strategically to organizational decision making.


To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.


As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Pursue opportunities to develop existing and new skills outside of comfort zone.
  • Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
  • Coach others and encourage them to take ownership of their development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's/client's expectations.
  • Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Focus on building trusted relationships.
  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Additional Educational Requirements:

In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations.

Minimum Years of Experience:
5 year(s)

Preferred Qualifications:

Degree Preferred:
Master Degree

Preferred Fields of Study:
Analytics, Artificial Intelligence and Robotics, Business Analytics, Computer and Information Science, Computer Engineering & Accounting, Management Information Systems, Mathematics

Preferred Knowledge/Skills:

Demonstrates extensive knowledge and/or a proven record of success with client management, project management, contract adherence product delivery, managing project teams, preferably for a global network of professional services firms, including the following areas:

  • Managing multiple projects simultaneously;
  • Developing multi-level relationships with client and team members to establish project delivery goals are resourced appropriately so that goals are met as planned;
  • Utilizing the Knowledge of Statement of Work (SOW) and Change Order constructs to establish work performed is in scope and at the agreed upon level;
  • Identifying, managing, resolving, and mitigating key risks and issues impacting the project delivery;
  • Establishing the transition methodology is well understood, adhered to, and is continuously adjusted to establish lessons learned are incorporated from each transition; and,
  • Confirming new services have a fully developed end to end support structure, including Processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and monitoring commensurate with business requirements and priorities.

Demonstrates extensive abilities and/or a proven record of success preferably for a global network of professional services firms, in the following areas:

  • Establishing that appropriate lifecycle resourcing, training, tooling, support, and documentation is delivered with a formal project sign-off from all key stakeholders;
  • Working with Project Managers, Business Owners, Service Owners, Implementation teams, Partners, Operations teams, and 3rd parties to establish that transition activities are executed and successful;
  • Establishing that any new 3rd party contracts contain an agreed support schedule which aligns with the proposed support model and is backed up with SLAs managed through regular service reviews;
  • Collaborating with partners/leaders to identify issues and to develop and execute action plans across all areas of our people strategy including diversity, individual and team development, performance management, rewards and recognition, and workforce planning to address short and long term needs/skill gaps;
  • Leading partners/leaders in identification and management of high-potential talent and succession planning, retention efforts, connectivity and diversity initiatives proactively;
  • Leveraging tools from Onboarding teams;
  • Supporting assimilation of new hires and interns to the team/practice;
  • Understanding of the practice to positively influence deployment decisions with goal of balancing workload, optimizing utilization, promoting flexibility, diversity initiatives, and providing broad-based experiences and developmental opportunities while balancing firm and client needs;
  • Teaming and collaboration, build and maintain relationships, and identify trends and take action; and,
  • Making decisions and solving problems affecting assigned market team independently.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
Posted: 2020-03-06 Expires: 2020-04-05

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PMO - Demand Manager (PwC Labs)

PwC
Tampa, FL 33607

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