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Microsoft Dynamics CRM Functional Manager

PricewaterhouseCoopers LLC


Source:
Pricewater House
Location:
Atlanta, GA 30319
Date:
06/11/2017
2017-06-112017-07-11
PricewaterhouseCoopers LLC
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Job Details

PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.

Job Description
Across industries, our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Consumer Industrial Products and

Services industry team provides strategy, management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. CIPS includes multiple sectors: Automotive, Energy, Industrial Products, Retail and Consumer, and Utilities.

Our industry specific technology consultants help clients solve business challenges leveraging the latest industry applications.

This high performing team combines deep industry and technical expertise with the ability to manage large scale, complex, multi-year programs from strategy through execution to drive value for our clients.

Position/Program Requirements
Basic Qualifications: Proven extensive knowledge and abilities in Dynamics CRM (2013, 2011 or 4.0 systems/core, external components and architecture), as well as other Microsoft solution offerings.
Minimum Years of Experience: 8
Minimum Degree Required: Bachelor's degree
Certification(s) Preferred: Acquired one or more functional certifications within Dynamics CRM (2013/2011/4.0/Online)

Knowledge Preferred:
Demonstrates proven extensive knowledge and success with leading efforts to understand, assess, consult, design, implement and train on Microsoft Dynamics CRM applications-based solutions, which include the following areas:
- Interacting with prospects and clients to understand key CRM requirements across Sales, Services, Marketing and Support
- Successfully demonstrating Microsoft Dynamics CRM solution capabilities to the client and provide them with examples to ascertain business requirements; advising on complex MS Dynamics CRM business cases and propose solutions based on Microsoft Dynamics CRM, 3rd parties and customizations;
- Creating functional requirements and design specifications using CRM Functional Specifications Templates, carrying out business process analysis and creating detailed CRM process flows using a diagramming tool such as Visio
- Creating fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are complete and comprehensive using fit and gap analysis templates for CRM
- Supporting in-solution design to address client business, interface and performance requirements and design for integration with external systems and business processes
- Developing project plans and create estimations for implementation tasks and lead teams successfully to complete the project tasks on time and under budget
- Leading the life cycle of a CRM implementation, customizing and implementing Microsoft Dynamics CRM, migrating data from external systems, conducting and supporting solution testing, assisting with functional, system and user acceptance testing, and conducting and supporting user and administrator training
- Building specialization in a Vertical Industry area of focus and contribute to development of CRM Industry solutions for the Vertical
- Assisting sales and presales teams to prepare proposals, participate on client presentations and support business development and the sale of professional services when necessary

Prior proven success as a Microsoft Dynamics CRM consultant in a client-facing role for Microsoft Dynamics top tier or similar consulting organization is preferred, as well as Microsoft Dynamics CRM and Scribe certifications



Skills Preferred:
Demonstrates proven success and extensive abilities to utilize Microsoft Dynamics CRM in a functional capacity, which includes the following areas:
- Performing key contributions to the lifecycle stages of a Dynamics CRM Solution (Assessment, Design, Development, Deployment, Testing, Operations and Diagnostics), leveraging CRM 2013/2011/CRM 4.0 and CRM Capabilities
- Utilizing Microsoft BI suite, MS SQL Server and SSRS reporting services to manage the reporting lifecycle (Report Design, Creation, Publishing, Subscription, Alerts)
- Leveraging project management skills to lead engagements through completion?particularly functional aspects while collaborating closely with the customers, technical architects, and developers
- Interacting and utilizing effectively written and verbal business communication skills with clients and firm staff and/or management in a professional services business environment, emphasizing the development and delivery of presentations to business users, and use of MS Visio as a diagramming tool



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