5 days old

Learning and Development, Communities Manager I

PricewaterhouseCoopers LLC
New York, NY 10002
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PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description
PwC's Learning and Development function is a key enabler of the PwC Experience, an element of the Firm's overall strategy.

Integrating with the business, and implementing best-in-class teaching practices, this function supports and enables higher quality, and more relevant learning that is aligned with high performing teams.

The Learning Studio is responsible for the design, development and delivery of both formal and informal learning solutions and assets that create the development experience for PwC professionals. The studio combines specialty functions in live and digital learning, communities and collaborative learning, content curation, and learner experience to ensure partners and staff have access to the right learning at the right time and in the right place.

Members of the Learning Studio work collaboratively across multiple functions within Learning and Development

to translate our clients development needs into innovative and effective solutions across lines of services and through a variety of modalities.

The Learning and Development Communities team facilitates connections among our client services practitioners to help them work more efficiently, learn from one another, and solve important problems. As internal consultants, we partner with Client Services to build communities. We define community strategies, create and facilitate engaging programming, facilitate connections among communities and community members, and measure effectiveness of employee communities to provide the ideal conditions for our people to get the information and resources they need to help our clients succeed.

Position/Program Requirements
Minimum Year(s) of Experience: 4

Minimum Degree Required: High School Diploma or GED

Degree Preferred: Graduate degree MBS or Masters of Education

Knowledge Preferred:

Demonstrates extensive knowledge and/or a proven record of success in learning and development emphasizing the following areas:

- Familiarity with a variety of social media platforms, including platforms typically used for internal employee communities;

- Performance management and employee engagement principles;

- Current trends in social learning and community management;

- Connections with/knowledge of the key experts in community management; and,

- Familiarity with highly matrixed client service organizations and how they operate and an understanding of the employee experience of client-facing consultants.

Skills Preferred:

Demonstrates extensive abilities and/or a proven record of success building and managing communities including the following areas:

- Planning and managing all aspects of community management on an ongoing basis, including scope, schedule, quality and, in some cases, budget;

- Coordinating activities of a variety of internal and external business partners, including L&D teams, to build and sustain a vibrant community;

- Defining vibrant programming to engage members, facilitate connections, build skills and influence behavior change;

- Defining Community Strategy, identifying shared purpose and value of the community for the organization and members and how it will be achieved;

- Observing community activity to identify and assess trends, interdependencies, and member needs;

- Developing strong relationships across the firm, and managing executive stakeholders to gain buy in, approvals, and resources;

- Advocating on behalf of the community to sustain organizational visibility, obtain resources, and grow membership in alignment with the community strategy;

- Planning and managing strategic programming; design activities and curate content to achieve community goals and promote member engagement. Create and maintain content structures, plans and schedules that promote a productive member experience;

- Assessing community health and maturity against modeled criteria and make recommendations on how to grow the community; and,

- Managing the administrative tasks associated with community membership, including adding and removing members, updating profile information, etc.

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Learning and Development, Communities Manager I

PricewaterhouseCoopers LLC
New York, NY 10002

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Learning and Development, Communities Manager I

PricewaterhouseCoopers LLC
New York, NY

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