1+ months

Customer Service Officer - Resident

Citigroup
Singapore
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+ **_Excited to grow your career?_**


We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!


Our people make all the difference in our success.


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The Customer Service Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team in Contact Centre. The overall objective of this role is to address external customer issues and provide ongoing customer service support.


Responsibilities:


Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards


Conduct necessary analyses to address client needs

Communicate resolutions to clients

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:


Previous relevant experience preferred

Experience in customer service

Proven investigative, analytical and risk management skills

Demonstrated ability to present concepts and influence/lead change

Consistently demonstrate clear and concise written and verbal communication

Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results


Education:


Bachelor's degree/University degree or equivalent experience


Staff will be required to work shift hours.


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**Job Family Group:**


Customer Service

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**Job Family:**


Institutional Customer Service

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Posted: 2022-07-08 Expires: 2022-10-03

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Customer Service Officer - Resident

Citigroup
Singapore

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