24 days old

Client Interactions Manager

PricewaterhouseCoopers LLC
Tampa, FL 33602
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PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description
Network Information Security organization is tasked with designing, implementing and maintaining information security capabilities and services for the PwC Network of member firms. The organization consists of highly skilled information security professionals across the globe that are focused on developing a leading security program across the Network of Firms, to foster clients' trust in our ability to secure their most sensitive data, to better position PwC to address clients' evolving needs and to harmonize the internal firm security strategy with client services go-to-market strategy. The group is leading PwC's Network Security Transformation Programme, which is a multi-year programme to enhance existing capabilities and build new capabilities to combat the ever more complex cyber threats.

Information Security Risk and compliance provides a range of services to the PwC Network of Firms that identify, quantify, and reduce risks to the security of information.

These services include IT risk assessment processes, meeting client security interactions, management of IT security controls, information risk assessments, data privacy reviews, managing compliance assessments, supply chain risk management, security policy development and IT risk due diligence. The team will interact with data privacy and legal organizations.

The Client Interaction team is responsible for building Client trust in PwCs security posture, satisfying stakeholder needs related to security control requirements, and regulatory compliance.

Position/Program Requirements
Minimum Year(s) of Experience: 4


Minimum Degree Required: High School Diploma or GED


Degree Preferred: Bachelor's degree


Knowledge Preferred:

Demonstrates extensive knowledge and/or a proven record of success in the following areas:

- Planning, managing, conducting compliance, security, privacy, data protection related audits and assessments of the firms Information Technology infrastructure, applications and services to evaluate compliance with the firms Information Technology security policies and standards;

- Assessing adherence to security controls using standard audit and assessment methodology;

- Addressing security risk utilizing standardized and consistent methodology;

- Maintaining security industry certifications;

- Developing of value added reports detailing compliance with standards and industry leading practices;

- Utilizing and applying knowledge of Information Technology security management frameworks, especially International Organization of Standards,

to the context of broader Information Technology management frameworks, related systems and processes;

- Understanding of Information Technology security fundamentals across multiple domains;

- Engaging in the third party vendor legal documentation processes including Master Service Agreements, Statement of Work, and Request for Proposal responses;

- Leading efforts with contributors from multiple business, service delivery, and supplier teams; and,

- Having access control and knowledge in more than one of the following areas: Security management, Security architecture, Application security, Operations security, Physical security, Cryptography, Telecommunications networking, Business continuity planning, Privacy laws, investigations, and ethics.


Skills Preferred:

Demonstrates extensive abilities and/or a proven record of success in the following areas:

- Providing advice on the risk and security implications of technology projects within the context of any compliance undertaking, to establish that systems are implemented with appropriate, approved security controls commensurate to the business risk;

- Reporting security and compliance audit/assessment findings clearly, using Information Security Risk and Compliance's structured report format and communicating the results to the relevant stakeholders;

- Identifying and actively contributing towards the continuous improvement of operational processes, productivity and quality within the team and managing these initiatives;

- Responding to inquiries regarding general information security and information risk management issues where appropriate;

- Working with key stakeholders to provide reports and metrics as required;

- Leading and managing multiple projects simultaneously while effectively prioritizing work; and,

- Delivering completion of audits in accordance with the annual audit plan and established timelines.




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Client Interactions Manager

PricewaterhouseCoopers LLC
Tampa, FL 33602

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Client Interactions Manager

PricewaterhouseCoopers LLC
Tampa, FL
US

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