8 days old
2018-05-142018-06-13

Assurance Application Support

PwC
Tampa, FL 33602
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PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description
PWC IT is responsible for the success of our central technology efforts in our federated business model.

The Application Support team has broad knowledge of the business functions to resolve critical and strategic business technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. The team is responsible for adherence to Service Level Agreements (SLAs) for Level 2 and 3 application support services regardless of the delivery source.

Position/Program Requirements
Minimum Year(s) of Experience: 4


Minimum Degree Required: High School Diploma or GED


Degree Preferred: Bachelor's degree


Knowledge Preferred:

Demonstrates proven extensive knowledge and/or success in roles involving the management of development and/or application based troubleshooting, which includes the following areas:

- Application support with industry knowledge of Information Technology Infrastructure Library (ITIL) service management principles; and,

- Technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.


Skills Preferred:

Demonstrates proven extensive ability and success with diagnosing and troubleshooting complex application problems, as well as leveraging tools and resources appropriately, to identify solutions that may or may not be already documented, which includes utilizing technical capabilities, analytical skills and application know-how to accomplish the following areas:

- Development or technical application support, especially industry-standard platforms such as Lotus Notes, .NET/IIS, Sharepoint, Java, Documentum, SQL, and others;

- Management of multiple conflicting deadlines and competing priorities;

- Relationship building, development, and maintenance within the team and throughout the firm with key stakeholders, especially with a support team that resolves Level 3 application support issues or provides technical insight to issues managed by other teams; Key stakeholder interactions include resources within the Level 3 support team, Level 2 support team members, members of the demand organization, end users, key facilitation teams such as Major Incident Management, Change Management, Help Desk, Monitor and Respond, and any other of a host of stakeholders for a particular application or environment; and,

- Identification of trends and escalate issues to the appropriate contacts.




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Assurance Application Support

PwC
Tampa, FL 33602

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Tampa, FL
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