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Acceleration Center Hub - IFS Operations Senior Associate

Tampa, FL 33607
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A career in National Special Functions, within Internal Firm Services, will provide you with the opportunity to support service, sector, and market leaders deliver the unique PwC client experience to our clients. Youll play an important part in continuously innovating and improving Firm operations so that we can continue to provide the highest quality of services to our current and prospective clients.Our Global Delivery Model Services team is responsible for developing programs and initiatives directed at designing, developing, and implementing a robust Business Process Management Solutions Platform to enable effective scalability and sound management of PwCs Global Delivery Model operations on a worldwide scale.


As a Senior Associate, youll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of several clients, while reporting to Managers and above
  • Train and lead staff
  • Establish effective working relationships directly with clients
  • Contribute to the development of your own and teams technical acumen
  • Keep up to date with local and national business and economic issues
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients 
  • Continue to develop internal relationships and your PwC brand

Job Requirements and Preferences: 

Basic Qualifications: 

Minimum Degree Required: 
High School Diploma

Minimum Years of Experience: 
2 year(s) 

Preferred Qualifications: 

Degree Preferred: 
Bachelor Degree

Preferred Knowledge/Skills: 

Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member, identifying and addressing client needs, performing in a global delivery model and/or data analytics business environments for a global network of professional services consulting firms, emphasizing the following areas:

  • Understanding of the firm's organizational structure in order to analyze accurately results, identify possible issues, make recommendations, and support conclusions, especially through the utilization of Global Delivery Management and other firm-issued technologies, e.g., Envoy, GFS, and Microsoft Office: Word, Excel, PowerPoint, SharePoint, Google Suite, Tableau, and Alteryx;
  • Supporting the Global Delivery Management Operations Manager or Senior Manager with strategic and operational projects from planning to implementation;
  • Recognizing and taking action when issues require additional consultation or escalation;
  • Collaborating with internal or external stakeholders to resolve data discrepancies and issues, and reviewing process efficiencies and making recommendations for process improvement e.g., root cause analyses between engagement teams in the US and domestic and international service delivery centers requiring communications with Senior or Manager level staff, preparation of balanced analyses for Senior Managers and Partners of the US Firm and of service delivery centers; and,
  • Working independently on projects, influencing team Leadership by providing support with project and operational planning, administration and implementation.

Demonstrates thorough abilities and/or a proven record of success in performing in a global delivery model and/or data analytics business environments for a global network of professional services consulting firms, emphasizing the following areas:

  • Applying an in-depth understanding of global delivery management strategic objectives and serving as subject matter specialist on Operational processes in support of strategy when working with service delivery center and internal business stakeholders;
  • Resolving more complex issues raised by service delivery centers and Engagement teams;
  • Innovating solutions for improving existing processes and tools relative to Global Delivery Management Operations;
  • Developing and reviewing Global Delivery Management results dashboards provided to leadership;
  • Completing in-depth analyses of current trending business topics and monthly results, as well as the subsequent documentation of conclusions to be included in the reporting packages; and,
  • Developing comprehensive schedules and templates, and participating in and completing ad hoc/special projects.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
Posted: 2019-07-17 Expires: 2019-08-16

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Acceleration Center Hub - IFS Operations Senior Associate

Tampa, FL 33607

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